2005-05-10 Cention outsources helpdesk

Cention has outsourced the Contact Center helpdesk to Xpeedio. All Centions customer will now have access to a global and specialized customer support 24/7. "Our customers use Cention Contact Center as their front end to their customers. Therefore it is critical to provide them with professional support 24 hours a day. All customers will be able to get in contact with specially trained personnel whenever they have the need", says Jimmy Andersson, CTO at Cention AB. Xpeedio Support Solutions is a service based company in the IT/Telco sector. The company focuses on technical support, installation, hosting and quality assurance. Xpeedio´s revenue per year exceeds 100 MSEK and the company has over 50 people working in support all over the world. Xpeedio is a part of Basset Group which is a part of "Our Group". "Our Group" includes public listed companies such as: Tele2, MTG, Metro, Kinnevik, Invik, Transcom and more.