• handle all your channels in one system with pure OMNI-channel support
• get a full 360° view of all your customers communication, including complete history
• have chat bots working side by side with your agents with seamless transfers and full history
• route all errands to the right queue, right agents and right bots automatically
• get external help with our External expert feature
• get full statistic coverage with our Reports module
Phone: +60 3 921 294 00
Menara Worldwide, 198, Jalan Bukit Bintang, 55100, Kuala Lumpur, MalaysiaInformation:
info.apac@cention.com Sales: sales.apac@cention.com
Phone: +46 8 525 006 88
Sveavägen 98, 5th floor, SE-113 50, Stockholm, SwedenInformation:
info.emea@cention.com Sales: sales.emea@cention.com
Phone: +1 646 712 9340
New York, USAInformation: info@cention.com
Sales: sales@cention.com